FAQ's
How do I booked an experience at your studio?
What is pottery painting?
Pottery painting is where you choose a bisque and paint it. After that, we glaze it and finish it off in our kiln. Then it’s yours to keep! Just to make sure we’re on the same page, you won’t be getting behind the pottery wheel during your visit – the bisque is already made. You’re in charge of the painting!
How much are the pottery items?
We ask you to ‘pay for what you paint’. This means you’ll pay for whichever bisque you choose from our selection of more than 300. All prices included paints, firing and VAT.
How do I pay?
You can pay for your booking over the phone or online. If you add extras on the day, we take cash or card in store.
Do we have wheelchair Accessibility
We’re thrilled to announce that all Social Pottery studios are wheelchair-accessible and designed for everyone’s comfort and enjoyment. Studio 136 also features an adapted toilet to accommodate any special needs.
If you have specific accessibility concerns, feel free to reach out to us beforehand.
What is the studio Pet-Friendly Policy?
Your furry friends are more than welcome at our SocialPottery studios. We pride ourselves on being a pet-friendly space, so you can bring your pets along for a creative day out.
If you have any questions about our pet policy, feel free to get in touch.
How can I use my giftcard?
How do I Reschedule a Booked Collection?
You can reschedule your collection by clicking the “Manage Booking” link in your confirmation email. This will allow you to choose a new collection date and time.
If you have any trouble or need further assistance please get in touch with the relevant studio.
Are there any age restrictions?
- During daytime hours, there are no age restrictions, but children must be accompanied by an adult.
- At Social Pottery, our night classes are for adults and maintain an adult atmosphere where alcohol is consumed. As a result, guests must be 12 or older to attend. Guests aged 13 to 17 may attend with a guardian, and those 18 or older are welcome to join. All participants must be registered for the event.
Cancellation Policy for Pottery Painting:
To request a refund, please use the “Manage Booking” link in your confirmation email.
Deposits are fully refundable if the cancellation is made at least 7 days before your event.
Cancellations are not accepted within 6 days of the event.
You may reschedule your session if the request is made at least 72 hours in advance.
If you have any issues processing your request, please contact the relevant studio directly for assistance.
Can you come to me?
Yes, as long as you’re a group of 10 or more. This costs a little extra, so email us and we’ll work out the details. You might also like to check out our virtual options.
Do you do discounts for charities?
Absolutely! Drop us a line at [email protected] and we’ll see what we can do for you.
When can I collect my items?
Your pottery will be ready 14 days after your painting session, and you will have 30 additional days to pick it up. No email or call reminders will be sent. If you need more time to collect your pottery, please contact [email protected]. Any uncollected pottery will be donated to a local charity.
What happens if my item is damaged at Social Pottery?
Food and Alchol Terms
- Please check individual event for food/alcohol details. Guests are expected to drink responsibly.
- Guests must be at least 18 to consume alcohol at our event(s). We reserve the right to request ID from any guest drinking alcohol.
- Max 750ML per two people
Can we bring alcoholic drinks?
As long as you’ve booked onto a boozy pottery session and you’re over 18. BYOB means bring your own booze and we’re happy for you bring nibbles too. We’re here to help you relax and have fun, but please remember we’ve a mix of parties, families and creatives who come to unwind at the studio – so we ask you not to get too wild!
Rescheduling Pottery Painting Events Terms
For Pottery Painting events:
You can reschedule online using the “Manage Booking” link in your confirmation email, or contact us directly. Please allow at least 72 hours (3 days) notice before your scheduled session.
This policy applies to standard Pottery Painting sessions only.
For Corporate and Private Events:
A 50% deposit is required to secure your booking. This must be paid at least 15 days before the event date.
The deposit is non-refundable, but the event can be rescheduled once, provided the rescheduling is requested within 3 months of the original event date.
To reschedule, we require at least 7 days’ notice before the scheduled event.
Please email the relevant studio to request a reschedule.