?Is my pottery microwave, oven and dishwasher safe?
It depends on the clay. Terracotta, the brown pieces, is the tougher, more heat-resistant one, so it is safe. Earthenware, the white pieces, is softer and is not: you can serve hot food in it, but keep it out of the microwave, oven and dishwasher.
?Do I need to book a collection slot?
It is not compulsory, but we strongly recommend it. Booked pieces are found and set aside the night before, so yours is waiting for you. The exact time you pick does not matter, any slot that day works. Turn up unbooked and the team may need longer to track your piece down.
?How do I reschedule my pottery collection?
Use the Manage Booking link in your confirmation email and pick a new date and time. If the slot you want is not there, contact the studio holding your pieces and they will sort it.
?How long does it take to receive pottery made from clay?
Around 3–4 weeks. Clay has to dry right through before it can be fired and glazed, so it takes longer than painted pottery. We message you when it is ready, and we can ship it if you would rather not collect.
?Can you post my pottery to me?
We can, though we would rather you collected it: ceramics are fragile and we cannot take responsibility for breakage in transit. Delivery is £10 per parcel to most UK addresses and everything usually fits in one. We invoice you once you confirm the address.
?What happens if my pottery is lost or damaged?
We take every care with your pieces, but ceramics are fragile and one can occasionally break in the kiln or go astray. Tell us and we will go through the options with you, usually a refund or the chance to make it again.
?How long does a refund take?
Refunds go back to the original payment method and take 3–5 days to process.