COLLECTIONS
Your piece, fresh from the kiln
Every piece is glazed and fired after your session. Here's how collection works.
01
We fire it
Painted pottery is glazed and kiln-fired, ready in 2–3 weeks after your session, often sooner at the smaller studios (wheel-thrown pieces take around 3 weeks, or 4 if we glaze them).
02
Count the weeks
No message goes out: count from your session date, and call the studio if you want to check before travelling.
03
You collect
Come in any time the studio is open, within 30 days of your piece being ready. Uncollected pieces are donated to charity after that.
Collection points
Pieces are collected from the studio that fired them. Each one books its own collection slot, so pick yours below.
White CityOpen 7 days · Mon & Wed from 1:30pm · Sat 10:30am–8:30pm · Sun 11am–6pm
Studio 150Tue/Fri/Sat 10:30am–8:30pm · Wed/Thu 10:30am–7:30pm · Sun 10am–5pm · Mon closed
Damaged in the kiln? It happens rarely. For painted pottery we’ll offer a refund or a voucher to come and paint another. For pieces made in a wheel or hand-building class we refund the firing only, as the class has already been taught.
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BEFORE & AFTER THE KILN
This is why it's worth the wait
Your piece leaves the studio matte and quiet, then we glaze and fire it at 1,000°C. Drag the handle to see what a few weeks in our hands does.
- 1,000°C in the kiln
- 2–3 weeks from table to shelf
- Included glazing and firing are never extra
BEFOREGLAZED & FIRED
COLLECTIONS & CARE
Before you come.
Is my pottery microwave, oven and dishwasher safe?
It depends on the clay. Terracotta, the brown pieces, is the tougher, more heat-resistant one, so it is safe. Earthenware, the white pieces, is softer and is not: you can serve hot food in it, but keep it out of the microwave, oven and dishwasher.
Do I need to book a collection slot?
It is not compulsory, but we strongly recommend it. Booked pieces are found and set aside the night before, so yours is waiting for you. The exact time you pick does not matter, any slot that day works. Turn up unbooked and the team may need longer to track your piece down.
How do I reschedule my pottery collection?
Use the Manage Booking link in your confirmation email and pick a new date and time. If the slot you want is not there, contact the studio holding your pieces and they will sort it.
How long does it take to receive pottery made from clay?
Around 3–4 weeks. Clay has to dry right through before it can be fired and glazed, so it takes longer than painted pottery. We message you when it is ready, and we can ship it if you would rather not collect.
Can you post my pottery to me?
We can, though we would rather you collected it: ceramics are fragile and we cannot take responsibility for breakage in transit. Delivery is £10 per parcel to most UK addresses and everything usually fits in one. We invoice you once you confirm the address.
What happens if my pottery is lost or damaged?
We take every care with your pieces, but ceramics are fragile and one can occasionally break in the kiln or go astray. Tell us and we will sort it. For pottery you painted, that is usually a refund or the chance to paint it again. For pieces you made in a wheel or hand-building class, we refund the firing only: you have attended the class and had the teaching, so the class itself is not refundable.
How long does a refund take?
Refunds go back to the original payment method and take 3–5 days to process.
Something else on your mind? Read the full FAQ →
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